Spanner remains stuck in Dell supply lines
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By Stevie Smith Aug 23, 2007, 13:53 GMT
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sleepigrlAug 29th, 2007 - 16:36:23
They may delay the laptops, but they will want their money now!
Dell keeps claiming that they've shipped my laptop and that DHL has lost it. I know DHL has a bad track record, but the rest of my order managed to make it to me. Just the laptop, supposedly lost twice now.
Meanwhile, each time the order is reportedly shipped but I do not receive it, I am both paying interest and falling further down on their list of customers waiting for laptops (due to delays) as they repeatedly enter the replacement as a new order.
And, because they claim they shipped the order, they will not offer a credit back to the original order date, so I get to pay DFS interest for nothing.
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