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By Steve Ragan Jul 2, 2007, 15:55 GMT
AT&T suffers wrath of bloggers over activation issues
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Older Talkback
Is anyone else having problems after the nightmare activation? I have had my Iphone sitting on my desk most of the day trying to download email, update stocks, etc. in what has been a hit or miss proposition all day. Right now I am looking at a 'Loading' message on the Safari browser that has been there for at least 5 minutes - going nowhere. Getting over the activation issue is one-thing - having to put up with Edge, if its going to be like this, is another issue all together.
HTurpin
Patience people. Any new technology is going to have it's glitches. This IS a little ridiculous though, didn't they know so many people would be trying to activate all at once? DE DE DE! I hope enough people complain that they were out of service long enough to warrant a partial refund on their monthly bill, it's the least they can offer.
What a nightmare! But I still hear plenty of folks talking about getting an iPhone.
The Hot Sauce Collector
hotsauce.zlio.com
The ATT Activation Nightmare Goes on!
I've had my 8G Iphone since Friday.
I went down to the ATT store when the Online activation wouldn't even let me register. After waiting over an hour at the store I was given a number and assurance of activation in a few hours. This was 10am Saturday. Nothing had been resolved by 5pm so I call the various ATT numbers, none of which were the least bit helpful, they hung up on my 3 times while on hold, they routed me to various other departments and then finally told me to call Apple.
Once I called Apple they walked me through a call with ATT where ATT agreed to waive activation fees. Apple even offered to send me a blue tooth headset.
Needless to say, Monday came and still no activation. So I sporadically called ATT to check on the status of my account. What a waste of time. Every ATT rep had a different line and story. At the end of the Business day on monday I had to renew my other phone service. I talked to yet again another ATT rep and asked if my activation fee had been waived, he informed it had not. I then asked him if ATT would waive my first month of service,Yes, I had read the Blogs where other customers had been credited months of service fees. The rep who was trying to be slick when I demanded my service fee waived informed me I should be thankful to get a waiver on my activation fee and that ATT would not waive any service fees and offered me $6. He informed me I wouldn't get my activation fee waived either. I hung up on him and called another ATT number.
I informed the new rep of my wonderful experience with her company. She checked my account and made sure my activation fee was waived as well as my first month of service. Clearly the previous ATT rep Lied. Lying to it's customers is apparently how ATT conducts it's business.
5:15 pm 7/2/2007, still no activation. Thanks Steve for finding such a wonderful partner for your customers to work with.
Well I wish I was only wating around for 40 hours. I got my iPhone Friday... yes, I was one of those people in that line that wrapped around the mall... and I am still not activated. I have spent my entire weekend and most of today's work day on the phone with customer service. I am pushing 72 hours not only without a working iPhone but NO cell phone service at all. I am now looking for my reciept.
It took grand total of 12 minutes to get the thing working.
Then again, I am not a moron.
America Jul 2nd, 2007 - 20:07:01
Dear Sweet Child of Mine,(notice the lowbrow US cultural reference)
'Why are you so greedy and fat?'
Why are you such a douche bag?
'Is it because you know that it's a farce to spend so much money on a telephone? '
LOL, we can afford it, sucks to be you.
'Why don't you have any compassion for anyone other than yourself? '
We do not have compassion for you because you are a douche bag, I thought I mentioned that. How is this for compassion, you can have my old cell phone, just look for it on ebay.
'Wouldn't feeding a family for 3 months be more satisfying than owning a status symbol phone?'
Like you could do either. Besides, this is a really cool phone.
Purchased the IPHONE 5 days ago and STILL haven't been able to activate it...Cannot wade through their terrible un-friendly website...Apple's instructions are geared only for people under 30...and they ASSUME that everyone has an ipod, which I don't. The instructions on their website even declare, 'it's as easy as setting up your IPOD'...What about those of us who do not HAVE an IPOD???? Yes, they have an activation video, but the instructions assume too much...
It's going back to where I bought it, untried, untested..too bad. And I have to pay a 're-stocking' fee on top of it... This process has worn me out, back to my old crappy clam-shell Motorola
Just got my iPhone 2008-10-31 and and it has been hours and the phone still is not activated. I guess AT&T still has not fixed their issues with activation. The only response I can get from AT&T is that I just have to wait until the phone recieves the signal that it is activated. They cannot tell me when this will happen. All I get is excuses as to why it has not happened within a few minutes.
Very disappointed.
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